How can we help?
Start with the guide. If you can't find your answer, contact our support.
Common topics
Jump straight to the right section of the guide.
Desktop troubleshooting
Choose a known issue to see the safe checks before contacting support.
Microphone permission denied
Open Windows Settings › Privacy & security › Microphone, allow desktop apps, then restart Meymo.
No speech detected
Check the selected microphone and its input level. Meymo intentionally stores and inserts nothing when speech is not detected.
Local model unavailable
Open Settings › Performance & models and use Repair. Keep enough disk space and do not move bundled model files.
Unsupported audio codec
The container can be accepted while its audio codec is not. Convert the file to MP3, WAV, M4A, OGG or FLAC and stay within 500 MiB / 2 hours.
Insertion could not be confirmed
Keep the Meymo result open and first check the destination: it may already contain the complete text. If not, click an editable field and choose Insert again.
Offline licence check required
Connect to the internet and open Settings › Subscription › Refresh. Meymo allows at most five days between licence checks.
Connector authorization expired
Reconnect the service from Settings › Connectors. Drafts and raw dictation were not sent.
Destination required
Choose a Notion database or explicitly select a HubSpot contact/company before sending. Meymo never guesses a CRM target.
Connector delivery failed
Keep the saved result, check the connection and destination, then retry. Meymo retries temporary failures without duplicating a successful delivery.
Attach a technical diagnostic
Meymo 1.0.18 and later: Open Settings › Support in Meymo. Describe the problem and, if you wish, select Attach the technical diagnostic. Review the exact preview before sending: the diagnostic goes to the same support ticket. Your dictations, audio, history and secrets are excluded. If Meymo cannot start, import an exported diagnostic into the form below. For Meymo 1.0.17 and earlier: In Meymo, open Settings › About › Diagnostic log. This technical log holds only events, codes and numbers, never your text, audio, memory or file paths. Review it, then email it to support@meymo.app if you wish. Nothing is sent automatically.
Contact support
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